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If you are seeking individual or group insurance coverage, contact us.

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If you have questions about our products or services, you may submit a question to Customer Service.

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Contact Our Regional Offices

Arkansas Blue Cross and Blue Shield is committed to providing easy access to customers on the local level. We have seven full-service regional offices to serve you.

Call Us

Member Information Lines
Little Rock Toll Free TTY
Customer Service (main line) 501-378-2010 1-800-238-8379
State/Public School Employees 501-378-2364 1-800-482-8416
Federal Employees 501-378-2531 1-800-482-6655
Individual Policyholders 501-378-2010 1-800-238-8379
Medi-Pak® (Current Members) 501-378-3062 1-800-238-8379
Medi-Pak (New Members) 501-378-3062 1-800-392-2583
Medi-Pak Advantage Customer Service   1-866-390-3369 1-888-844-5530
Medi-Pak Advantage (Pharmacy Customer Service)   1-800-952-8656 1-800-756-4023
Medi-Pak Advantage (PharmaCare Clinical Department Prior authorizations and exceptions)   1-800-311-0594
Medi-Pak Advantage (Sales)   1-800-392-2583 1-800-370-5869
Medi-Pak Rx (Claims)   1-800-698-8397 1-800-756-4023
Medi-Pak Rx (Membership)   1-866-390-3369 1-888-844-5530
Medi-Pak Rx (PharmaCare Clinical Department Prior authorizations and exceptions)   1-800-311-0594
Medi-Pak Rx (Sales)   1-800-392-2583 1-800-370-5869
BlueCard® 501-378-2127 1-800-880-0918
Group Services 501-378-3070 1-800-421-1112

Health Advantage
Health Advantage 501-378-2363 1-800-843-1329  

BlueAdvantage Administrators of Arkansas
BlueAdvantage 501-378-3600 1-888-872-2531  


Provider Information Lines

The following list of telephone numbers is for physicians and medical practitioners:

Arkansas Blue Cross Provider Service
501-378-2307 or 1-800-827-4814 (Arkansas policies only)
ID numbers begin with (examples) XCA, XCJ, XCP.

BlueCard® Service
1-800-810-BLUE (2583)
ID numbers are formatted AAA + up to 17 additional alphanumeric characters.

The BlueLine
1-800-676-BLUE (2583) (benefits for all out-of-state policies)
ID numbers are formatted AAA + six to nine numeric digits.

FEP Service
1-800-482-6655 (federal policies only)
ID numbers begin with R.

State and School Employee Service
1-501-378-2364 or 1-800-482-8416 (state and school employee policies only)
ID numbers begin with XCS followed by 960 and a six-digit number.

Health Advantage Service
1-800-843-1329 (HMO policies only)
ID numbers begin with XCH + K and eight numeric digits.

BlueAdvantage Administrators of Arkansas Service
1-888-872-2531
ID numbers are formatted AAA + A + eight numeric digits + a two-digit suffix.

Integrated Health
1-800-451-7302
(precertification of inpatient admissions only)

News Media Contact

Max Heuer: 501-378-2131

Our Mailing Address

Arkansas Blue Cross and Blue Shield
P.O. Box 2181
Little Rock, AR 72203-2181



Arkansas Blue Cross and Blue Shield
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